Privacy Policy

Effective date: October 2026

The Water Heater Bros is a family-owned water heater service business in the Phoenix Valley, Arizona. This policy explains what information we collect through this website and when you call or text us, how we use it, and the choices you have. When we say "we", "us" or "our", we mean The Water Heater Bros.

Information We Collect

Information you give us. When you send a contact, quote or inspection request form, we collect what you enter. That can include:

Your name
Your phone number
Your email address
Your service address
Your message, such as the problem with your water heater or a preferred date

Calls and texts. When you call or text us, our phone service keeps a record of your phone number, the date and time, and the content of text messages. If you send photos by text, we receive those too.

Usage information. We use Google Analytics to understand how people use the site. It uses cookies and similar tools. They collect information such as the pages you visit, how long you stay, the site that sent you here, your general location (city or region), and your device and browser type. It does not tell us your name.

How We Use Your Information

We use your information to:

Reply to your questions and give you a quote
Schedule and carry out inspections, repairs, installs and maintenance at your home
Send you appointment details, follow-ups and invoices
Keep records of the work we did, including warranty details for your water heater
Understand which pages are useful and improve the website

We do not use your information for anything unrelated to serving you and running our business.

We do not sell or rent your personal information.

We share information only with service providers that help us run the business, and only so they can do that work for us. These include:

The companies that host and run this website
The services that deliver form submissions to us and store customer contact records (such as our email and customer management software)
Our phone and text messaging provider
Google Analytics, for website usage data
Our bookkeeping software, for quotes and invoices

We may also share information if the law requires it, to protect our rights or safety or that of others, or as part of a sale or transfer of the business.

Cookies and Analytics

Cookies are small files your browser stores. Google Analytics uses them to count visits and see how people move through the site.

You can block or delete cookies in your browser settings. The site still works without them. You can also use Google's opt-out browser add-on to stop Google Analytics from collecting your visits. To learn how Google uses this data, see Google's own privacy policy.

How Long We Keep Information

We keep form submissions, call and text records, and job records for as long as we need them. We use them to serve you, keep track of the work we did and its warranty, and meet tax and accounting needs. After that, we delete them or keep them in a form that no longer identifies you. Google Analytics keeps usage data for the period set in our account settings.

Your Choices

You can:

Ask what personal information we hold about you
Ask us to correct information that is wrong
Ask us to delete your information, unless we need to keep it for records the law requires
Ask us to stop texting or emailing you.

To make a request, use the contact details at the end of this policy. We may need to confirm who you are before we act on it.

Children's Privacy

This website is for adults arranging service for their homes. We do not knowingly collect personal information from children under 13. If you believe a child has sent us information, contact us and we will delete it.

How We Protect Your Information

We use reasonable steps to protect your information, such as using secure (HTTPS) connections on this site and limiting access to the two owners and the service providers listed above. No website or online service is completely secure, so we cannot promise that information will never be accessed without permission.

Links to Other Sites

The site may link to other websites, such as Google for reviews. We are not responsible for how those sites handle your information. Please read their privacy policies.

Changes to This Policy

We may update this policy from time to time. When we do, we will post the new version on this page and change the effective date at the top.

Legal Note

This policy is meant to explain our practices clearly. Depending on where you live, you may have other rights under applicable privacy laws, and nothing in this policy limits those rights.

Contact Us

If you have questions about this policy or your information, contact The Water Heater Bros:

Email: thewaterheaterbros@icloud.com
Call or text: (602) 901-6418
Hours: Monday to Saturday, 8 AM to 5 PM Arizona time